If your account is locked, it could be due to one or more of the following reasons:
- Your account was locked following incorrect answers to the identity verification (authentication) questions. If this occurred, please call myFICO Customer Care at 1-877-220-1541 (Monday - Friday 6:00 AM to 6:00 PM PT or Saturday 7:00 AM to 4:00 PM PT). Tell the representative you would like to unlock your account.
- Your account became locked during some other step of the ordering process. To unlock your account, please contact myFICO Customer Care by phone at 1-877-220-1541 (Monday - Friday 6:00 AM to 6:00 PM PT or Saturday 7:00 AM to 4:00 PM PT) or by using our Contact Us form.