Account

Login Help

• I forgot my password. How do I reset my password?
• How do I unlock my account?
• How do I change my password?

2-Step Verification

• What is 2-Step Verification?
• How do I turn on 2-Step Verification?
• What does "Remember this device" mean?
• How do I turn off 2-Step Verification?
• How do I change my phone number for 2-Step Verification?
• What if I lose my phone?

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Manage Subscription

• How do I find what subscription I have?
• How do I pause my subscription?
• How do I un-pause my subscription?
• How do I upgrade?
• How do I downgrade?

Profile Settings

• What is myFICO's data privacy policy?
• How do I change my email address?
• How do I set up balance change alerts?
• How do I set up text message/SMS alerts?
• How do I unsubscribe or update my email preferences?